Top Rank Plumbing Inc. — archived public ReferPro review

THE. WORST. REFERRAL. MANAGEMENT. COMPANY EVER!!! To any future potential client seeking to do business with Refer Pro please save your time, do yourself a favor and look elsewhere!!! Refer Pro has a very HELD HOSTAGE cancellation policy for any of their services. I contacted Refer Pro stating I no longer am interested to continue my relationship with them and they they stipulated I am on a contract where I had to wait and pay an additional $295.00 for 3 more months. I agreed and told them to cancel my services once that date came and they confirmed to do so verbally over the phone. I waited their 90 days which was their 3 months total as I was told and I called them back stating I waited these 3 months to make sure my services were successfully canceled now since I seen another charge from them when I should have been cancelled already and then they had the actual AUDACITY to say I never put in a 30 day request from the last time I called!!! To define PETTY, it just so happened to be I called in "1 day late" instead of them counting the complete 30 day cycle as actually 30 days since I called on the 29th day so I was charged an additional $295.00 for 2 more months after already waiting and already paying $295.00 for 3 months prior!!! I walked away paying an additional total of $295.00 for 5 months for unused services! That is an additional $1,475.00 just to cancel services with Refer Pro!!! To add a cherry on top, being a plumbing company in the home service industry, I attended a nationwide in person event and saw their vendor booth located with the same sales representative Preston that wasted my money signing up for this and I addressed my concern to his manager where his manager promised to contact me and "make things right" but they never contacted me! These people do not care about you, your business, but care to just scam you... IF YOU DO NOT WANT TO SPEND AN ADDITIONAL $1,475.00 TO CANCEL YOUR SERVICES, RUN AWAY!!!:)

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