Guillaume Racine — archived public ReferPro review

My experience with ReferPro has been very disappointing. The sales process was extremely pushy, and I was encouraged to sign on the spot without being given clear information about key details like USD billing, extra per-gift fees, and the manual steps required to use the platform. Once onboarding began, it became obvious the service wasn't a good fit for our business. We never used the service or launched a single campaign, yet ReferPro refused to cancel the contract. Communication was slow throughout the process, and an additional payment was even processed after I had formally requested cancellation. For a company that claims to support small businesses, the rigid contract terms, lack of transparency, and unwillingness to act professionally were very disappointing. I recommend other business owners read every line of the fine print and proceed with caution. Edit 2026-01-30 Since posting this review, a referral campaign was sent without my consent, and one of my existing clients was contacted, resulting in an actual referral. This happened despite my repeated written requests to cancel the service and not proceed with any campaigns. This is completely unacceptable. At no point did I authorize the campaign to go live, and communication from ReferPro has remained slow and unresponsive when raising this issue. This experience has reinforced my original concerns around professionalism, transparency, and respect for client businesses. I strongly advise other business owners to fully complete onboarding and understand every operational detail before signing, as important information is only revealed after the contract is already locked in. Proceed with extreme caution.

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