Get The Referral (GTR) Reviews & Complaints

My experience with GetTheReferral was extremely disappointing. I was led to believe the agreement would be month-to-month, only to later find out it was written as a 12-month contract with no clear early-termination terms. When I questioned it, the company pointed to a discovery call recording where I had said "OK" while trying to absorb a flood of information - as if that meant I fully understood and agreed to everything. That discovery call happened a month or two before we even signed, so any major terms should have been revisited at the time of signing. Another major red flag: their sales deck relied on third-party industry statistics presented as if they were actual client results. The claims were extremely inflated. I know this because I went above and beyond in my role as marketing manager to give this program a fair shot. I created assets, paid ads, reels, local mailers, and even pushed it at local community/trade shows and inside my networking group. Despite all that effort, there was little to no traction. Not even my networking group engaged with it. The platform simply did not deliver results anywhere close to what was promised. The only reason I was able to exit early was thanks to a third-party relationship (who recommended the platform to us) stepping in. Otherwise, we would have been stuck paying for a program that added no measurable value to my business. If you're considering GetTheReferral, be very cautious. Don't take their sales deck or verbal assurances at face value, and know that results are not as simple or automatic as they claim. Based on my experience, I cannot recommend them.

I am writing to express my dissatisfaction and to issue a formal complaint against GTR for fraudulent misrepresentation of software capabilities, unethical billing practices, and an overall disservice that has severely impacted my business operations. Upon engaging with your sales team, I was assured of a seamless integration between your software and our CRM system, alongside a flawless operation of the referral payment mechanism. These assurances were the sole basis of my decision to sign up. However, the reality has been starkly different and deeply troubling. An initial setup meeting was unilaterally ignored by your team, demonstrating a blatant disregard for professional commitments. Further, upon attempting to use your software, it was revealed by your technical team that the promised integration with CRM was, in fact, impossible — a direct contradiction to the sales representations made to us. This misinformation necessitates a complete redo of our CRM operations, directly impacting our business. The referral payments system, a critical component of our decision to use GTR, is nonfunctional. When these significant discrepancies were brought to your attention, not only was there a failure to admit wrong, but my formal request to cancel the service due to non-delivery was also ignored. Inexplicably, billing has continued, and my dispute has been met with threats of debt collection. This conduct is not only unprofessional but also constitutes fraudulent misrepresentation and unethical business practices. The services promised were not delivered, and yet, I am being penalized financially and threatened further for refusing to pay for a service that is fundamentally different from what was agreed upon. Given these circumstances, I demand the following: 1. A full and immediate cancellation of my account, alongside cessation of all future charges. 2. A complete refund of all fees charged since inception, reflecting the failure to provide the agreed service.